ERP Support and Maintenance

Support That Goes Beyond Delivery

At Sunray Datalinks, our relationship with clients doesn’t end once the OpenERP solution is delivered and implemented. In fact, that’s just the beginning of our long-term professional partnership.We provide high-quality, round-the-clock support and maintenance services to ensure your ERP system continues to operate smoothly, efficiently, and in alignment with your goals.

End-to-End Assistance

Whether you need help navigating a specific module or general assistance operating the OpenERP system, we’re just a call away. Our team is always ready to assist you with prompt and reliable support.From minor tweaks to complex troubleshooting, we cover it all under our extensive support and maintenance framework.

Tailored Support, Built Around You

We offer a customized Service Level Agreement (SLA) tailored to your specific needs and organizational requirements. This SLA outlines our commitment to delivering top-tier support and guarantees the quality of services you can expect from us.

Our Support Packages Include:
Configuration
Support

Assistance with ERP settings, preferences, and operational setup.

Functional Support

Help with understanding and using various ERP modules effectively.

Technical Support

Fixes, upgrades, and troubleshooting of system-related technical issues.

GAP Analysis

Identifying performance gaps and improving alignment between system capabilities and business goals.